If you receive your product and find that you’re not happy with it or you've changed your mind, that’s fine. You can return it to us within 14 days of the order date for a refund. The original postage cost will not be reimbursed for unwanted products. We cannot fully refund for opened 'brand new' items.
In the unlikely event that your product becomes faulty, you’re welcome to return it to us within our 12 Month warranty period. We’ll always resolve any issues and we can either refund or replace upon request. Please follow the steps on the rear of your delivery note regarding the return of your item. We provide a prepaid Special Delivery Returns Envelope upon request. If your product is covered by the manufacturer’s warranty it’s advisable to obtain a replacement or repair via that route. Manufacturers typically carry out full diagnostic repairs or replace with a brand new product, whereas we will either refund in full or replace with another used product subject to your request and stock availability. We'll also reimburse your original postage cost. Click here
to request a refund or exchange. You'll need your order number and the email address you used when creating the order.