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This is the carrier the device is locked to. If you select ‘EE’ the device will only work with an EE SIM. Unlocked devices will work with any SIM.
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Brand new means exactly that. It’s as though it has come straight from the manufacturer and has the full manufacturer warranty.
In the original box, with the original accessories and our 12 month warranty, the device is pristine.
A pristine device with our 12 month warranty. Sent in our awesome recycled packaging (see below).
A used device but in excellent condition, it literally has a couple of minor marks and comes in our own recycled packaging (see below) along with our 12 month warranty. Most customers are pleasantly surprised with our Grade B devices. Read some reviews about them here.
A device in average used condition. Ideal for kids (or clumsy adults!!) who are likely to bump and scratch the device anyway! If you’re not happy with the condition you can always return the device at no cost using our 14 day no quibble returns policy. As with grades A and B it comes in our own recycled packaging (see below) with our 12 month warranty!
All our used devices are thoroughly tested and fully working but just in case, we do offer a 12 month warranty. Our 14 day no quibble returns policy gives you peace of mind.If you’ve treated yourself to a ‘brand new’ device please make sure you want to keep it before you open it as we can only refund the Grade A+ price for opened, unwanted brand new devices.
We sell a great range of accessories and if you purchase a Grade A, B or C smart phone/ watch/ tablet, you'll be subject to discounts on accessories for up to half the price of the recommended retail price. Just add the smart phone/ watch/ tablet to the cart and you'll be offered a chance to purchase from an exclusive list of discounted accessories. We also offer the option of free cables for some models. Brand New and Grade A+ devices ship in the original box with all the original accessories.
Please note, the quantity of discounted accessories is restricted to the amount of compatible devices in your cart.
Used devices ship with a 14 day no quibble returns policy and a 12 month warranty should the product develop a fault. Please be aware that our products aren't guaranteed to have remaining manufacturer warranty although it's likely that the latest models will. We can't check specific models on request.
New devices come with the full manufacturer warranty.
Orders placed before 2pm on a working day are shipped by Royal Mail Special Delivery the same day for guaranteed delivery the following working day before 1pm. Delivery times vary for large orders and busy periods.
Orders containing a single device type will be subject to the below subsidised postage costs. Orders containing more than one device type will be subject to the highest price according to device type. Costs are per order not per device. Please contact us for information regarding postage cost for larger orders.
Our grade A, B and C products ship in our own branded boxes made from 100% recycled card and we think they're great! Used devices will be protected in a shiny purple bubble bag and is sent in a silver Royal Mail Special Delivery pouch. New devices ship in the original sealed packaging.